FAQ
Quick answers about ordering, printing, shipping and the AI designer. Can't find yours? Contact us.
Ordering and pricing
Is there a minimum order?
No. You can order one shirt.
How does pricing work?
Each style has its own price. Price breaks are at 12, 24, 48 and 100 shirts of that style, and your per-shirt price never goes up as you add shirts. Options such as back prints, pocket prints and 2XL+ sizes cost extra and are shown before you pay. When a price says "as low as", it's the price at the quantity shown next to it. You'll see your exact price before you check out. See bulk and team orders.
Do different sizes count together?
Yes. All sizes of the same style count toward your total, so a mix of S to XL counts the same as one size.
Do you charge more for more colors in my design?
No. DTF prints full color, so there's no extra charge per ink color.
How do I start?
Open the designer, or browse all products. Add your text, upload your art, or describe a design with the AI designer.
Printing and quality
What is DTF printing?
DTF stands for direct-to-film. Your design is printed onto a special film, then heat-pressed onto the shirt. It prints full color and works on light and dark shirts. We do it on our own presses in our Dallas shop.
What shirts do you print on?
Name-brand blanks from brands such as Gildan, Comfort Colors, Next Level and Hanes. We print on tees, long sleeves, crewnecks and hoodies. Each product page shows the brand, style and size chart.
Are your shirts made in the USA?
We print every order in Dallas, Texas.We print every order in our own US shop. Most of our blank shirts are made outside the US. Each brand lists the country of origin on its label.
Will the colors match my screen?
Close, but not exactly. Screens show color differently, and ink looks different on different shirt colors. Small differences in color and placement are normal.
What kind of image should I upload?
The largest, clearest file you have. Files with a transparent background work best. If your image is too low quality to print well, we'll contact you before printing.
Shipping and pickup
How fast will I get my order?
Order by 8 AM Central on a business day and it ships, or is ready for pickup, the same day. Business days are Monday to Friday, except U.S. federal holidays; orders after 8 AM Central or on a weekend or holiday ship, or are ready for pickup, the next business day. Orders of 100 or more shirts get a ship date by email within 1 business day. Delivery time after we ship depends on the shipping option you choose at checkout, and product pages show an estimated UPS Ground arrival date for your ZIP code. See our shipping policy for details.
Can I pick up my order?
Yes. Choose local pickup at checkout. Orders placed before 8 AM Central on a business day are ready the same day, during pickup hours; later orders are ready the next business day. Pick up in Dallas at 10827 Alder Cir, Dallas, TX 75238, Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 12 PM, closed Sunday (Central Time). Saturday hours are for collecting orders that are already ready. Wait for our "ready for pickup" email, then bring your order number.
What if my order is late?
If we can't ship on time, we'll tell you before the deadline and give you the option to wait or cancel for a full refund.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C., with UPS (street addresses only, no P.O. boxes). Free local pickup in Dallas. Shipping rates are shown at checkout.
Returns and reprints
Can I return a shirt?
Every item is printed just for you, so we can't accept returns for a change of mind or a wrong size. Please check the size chart before you order.
What if something is wrong with my order?
If there's a misprint, a defect or shipping damage, email us within 14 days of delivery or pickup with your order number and photos (or call (945) 248-1568 if you have questions). We'll make it right. See our refund policy.
Can I cancel my order?
Yes, until we start printing. Because we print fast, call (945) 248-1568 or email teeverocom@gmail.com right away.
What if I spelled something wrong?
We print what you submit, so check your text carefully. Mistakes in the approved design aren't covered as defects.
AI designer
What is the AI designer?
Describe a design in your own words and get a few options to choose from. A person on our team checks every AI design before we print it. Learn how it works.
Do I need an account?
Yes, for the AI designer. You sign in with your email, and we send you a one-time code (no password). The first time you use the AI designer, we also ask for a US mobile number. You don't need an account to upload art or add text.
What can't I make?
Logos, brand names, sports teams, characters, celebrities and other people's artwork, or anything hateful, sexual or illegal. See our content policy.
How many designs can I make?
Up to 10 runs per account, per day (each run gives you several options). The count resets every day at midnight Central Time.
Account and emails
Will you text me?
No. We don't send marketing text messages. Your mobile number is only used to keep the AI designer fair and to reach you about your design or order if we need to.
How do I unsubscribe from emails?
Click "unsubscribe" at the bottom of any marketing email. You'll still get emails about your orders.
How old do I need to be for an account?
18 or older. If you're under 18, a parent or guardian must place the order for you.
Privacy and legal
Do you sell my data?
No. We don't sell your personal data, and we don't use it for targeted advertising. See our privacy policy.
How do I see or delete my data?
Email teeverocom@gmail.com with the subject "Privacy request". See our privacy policy.
Can I use logos or characters I didn't create?
Only if you have permission from the owner. Otherwise we can't print them. See our content policy.