Shipping policy

Effective date: October 29, 2026

Order by 8 AM Central on a business day: ships the same day (up to 100 items)

We print every order in our own shop in Dallas, Texas.

  • Order before 8:00 AM Central Time on a business day ("order by 8 AM CT") and your order of up to 100 items ships, or is ready for local pickup, the same business day. Example: order at 7:30 AM Monday and it ships, or is ready for pickup, on Monday.
  • Business days are Monday through Friday, except U.S. federal holidays and the days UPS doesn't pick up from us.
  • Orders placed at or after 8:00 AM Central, or on a weekend, federal holiday or UPS no-pickup day, ship, or are ready for pickup, the next business day. Example: an order placed at 9:00 AM Monday ships Tuesday; an order placed on Saturday ships Monday.
  • Your order counts as placed once you've completed checkout and your payment has gone through.
  • "Ships" means we hand your package to the carrier. Delivery takes longer; see below.

Some orders need a quick check or more time:

  • Larger orders: the total number of items on the order sets your ship time. Count business days from the day your order is placed (the same 8:00 AM Central cutoff applies). 101 to 500 items ship by the end of the 2nd business day after that day; 501 to 2,000 items by the 3rd; 2,001 to 5,000 items by the 4th. Orders over 5,000 items are quoted separately before you pay.
  • AI-designed orders get a human review before printing. This review is part of the same schedule.
  • Design questions: if we need to ask you about your design (for example, the image is too low quality to print well), we will contact you right away. For orders of up to 100 items, a question we send before 10:00 AM Central on your ship date and that you answer before 12:00 PM Central that day doesn't change your ship date. Otherwise, and for all larger orders, your ship date counts from your reply, using the same 8:00 AM Central cutoff.

Delivery time

Delivery time after we ship depends on the shipping method you choose at checkout and on the carrier. Shipping options, prices and estimated delivery times are shown at checkout before you pay. Product pages can also show an estimated UPS Ground arrival date for your ZIP code. Delivery dates are estimates, not guarantees.

Where we ship

We ship to all 50 U.S. states and Washington, D.C. We don't ship to U.S. territories, APO/FPO/DPO addresses, or outside the United States.

We ship with UPS, which can't deliver to P.O. boxes. Please use a street address.

Shipping rates

Shipping rates are calculated at checkout based on your address, the method you choose, and your order.

Tracking

When your order ships, we email you a tracking link. You can also find your order status in your account.

If we can't ship on time

If we can't ship your order within the time we promised, we will contact you before that time passes. We will tell you the new shipping date, or tell you if we can't estimate one. You can then choose to:

  • Wait for the new date, or
  • Cancel your order for a full, prompt refund.

If the new date is more than 30 days after the original shipping date, we will cancel and refund you unless you tell us you want to wait. If the new date is within 30 days, you agreed to wait (or didn't answer), and we still can't ship by it, we will email you again before that date. This time, unless you tell us you want to keep waiting, we will cancel your order and refund you in full. If you told us you'll wait with no set date, you can still cancel for a full refund at any time before we ship. If we can't give you a new date, we will cancel and refund you within 30 days after the original shipping date unless you have told us you want to keep waiting. Refunds go to your original payment method.

Local pickup in Dallas

You can choose local pickup at checkout. Pickup is free.

  • Address: 10827 Alder Cir, Dallas, TX 75238
  • Hours: Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 12 PM, closed Sunday (Central Time)

How it works:

  1. Choose "Local pickup" at checkout.
  2. We email you when your order is ready. Please wait for that email before coming in.
  3. Bring your order number and the name on the order. Someone else can pick up for you if they have your order number and you tell us their name ahead of time.

We hold pickup orders for 14 days after they're ready. If an order isn't picked up by then, we will email you. We can ship it to you if you pay the shipping. Because every item is custom-printed, unclaimed orders aren't refunded. If we don't hear from you within 30 days after your order was ready, we may recycle or donate it.

Address errors

Please check your shipping address before you pay. If you notice a mistake, email us right away at teeverocom@gmail.com or call (945) 248-1568. We can fix it if your order hasn't shipped. If a package is returned to us because of an address error, we will contact you. You will need to pay shipping again to resend it.

Lost, stolen or damaged packages

  • Damaged in transit: email teeverocom@gmail.com within 14 days of delivery, with your order number and photos of the package and items. We'll make it right as described in our refund policy.
  • Lost in transit: if tracking hasn't updated for 5 business days, email us. We'll check with UPS. Once UPS confirms the package is lost, you choose: a free reprint shipped at no cost, or a full refund, including shipping. You don't have to wait for the carrier claim to finish.
  • Marked delivered but not received: check around your property, your mailroom and with neighbors. Packages sometimes show up a day or two later. If it still hasn't turned up after 3 business days, email us within 14 days of the delivery date. We'll open a claim with UPS, and if UPS confirms the loss, the same reprint-or-refund choice applies.

Questions

Email teeverocom@gmail.com or call (945) 248-1568 (Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 12 PM, Central Time). Please include your order number. We reply to emails within 1 business day. See also our refund policy and FAQ.