Refund policy

Effective date: October 29, 2026

Every Teevero item is printed just for you. Because of that, we can't take returns for a change of mind or a wrong size. If we make a mistake, or your order arrives damaged, we'll make it right.

If something is wrong with your order

If your order has a defect, contact us within 14 days of delivery (or pickup). You can choose:

A free reprint of the affected items, shipped at no cost to you, or
A full refund for the affected items.

You don't need to send the items back unless we ask.

This policy doesn't limit any rights you have under the law, including implied warranties. If a print fails early under normal wear and care after 14 days, email us anyway and we'll look at it.

What counts as a defect

A print that is peeling, cracking or flaking when it arrives.
A print that is clearly crooked, cut off, or in the wrong place compared with your approved design.
The wrong design, garment, color, size or quantity compared with your order.
A smudged, streaked or incomplete print.
A hole, stain or flaw in the garment.
Items damaged in shipping.

What doesn't count as a defect

Spelling, wording or image quality that matches what you submitted and approved. We print what you submit.
Low-resolution or blurry images you uploaded, after we warned you or you chose to go ahead.
Normal color differences between your screen and the printed item.
Small differences in print size, placement or garment shade, as described in our terms of service.
Ordering the wrong size or style. Please check the size chart on each product page.
Wear and tear, or damage from washing or care not done as the care label says.

How to report a problem

Email teeverocom@gmail.com within 14 days of delivery or pickup.
Include your order number.
Add clear photos of the problem, including the print and the garment label.
Tell us whether you want a reprint or a refund.

We'll reply within 1 business day. Reprints are printed and shipped the same way as new orders.

Cancellations

You can cancel for a full refund until we start printing your order. Because we print fast, please call (945) 248-1568 or email teeverocom@gmail.com right away. Once printing has started, we can't cancel the order.

If we can't ship your order on time, you can also cancel for a full refund. See our shipping policy.

A full refund for a cancelled order covers everything you paid for that order, including shipping and sales tax.

If we cancel your order (for example, because of a content concern), we refund you in full, including shipping and sales tax.

Pickup orders

Please check your order when you pick it up. If something is wrong, tell us then, or email us within 14 days with photos. The same reprint or refund options apply.

How refunds work

Refunds go back to your original payment method. We issue approved refunds within 1 business day, usually the same day. After that, your bank or card issuer typically takes 5 to 10 business days to show it on your statement. That part is up to them, not us.

A refund for a defect covers the price and sales tax you paid for the affected items. If your whole order is affected, we also refund the shipping you paid. This rule applies to defect refunds only; refunds for cancelled orders always include shipping.